https://www.richardenlow.com/work daily 1.0 2025-03-24 https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745840898-PGB9UUI3YKHXL5VB6UAV/kickoff.jpg Projects Kick Off with core team and Maarten Sierhuis Director, Nissan Research and director at NASA Ames. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553744147191-3M9SFITYPMZH4THD0BW6/rover.jpg Projects Job shadowing the universes best drivers. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553746089472-OY0TT6Z349R9VP1OUKRJ/Sitation-View.jpg Projects Left screen: Incident View, Right screen: “Lane Painter” with live situation data https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745914657-RR8AL0G76T053L6ANE9F/Synth_2.jpg Projects One on many synthesis sessions. This was operator discovery interviews. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553746243227-FDDQDNY7ANQG7RO7VKP5/CES_3jpg Projects Maarten dives into an incident during CES keynote https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745951779-GN0Q9M11ZLF9TJABAQRY/Expert.jpg Projects Expert interviews https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554089885470-YH9CMTWO81SQG8DMP7OB/nissan_badge_Isolated.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553746278768-ZJF69SA9GOLLPE5ITOPN/CES_4.jpg Projects Operator Demo at CES https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745992013-GCOGLXWOTWCTER7ZXK0W/Synth_3.jpg Projects Melissa, Anthropologist, shares insights from her dispatcher research https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745686455-CFLGJN3HLTQO2ICNGUZA/Solution.jpg Projects Borrowed technology can potentially scale out safety operators https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553746062544-INFB23I6JN77MEDWOVO1/Fleet.jpg Projects Left screen: Fleet view, Right screen: Operations status https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553745788024-PIJZLDL6IA1DV4G75OS3/CES_1.jpg Projects Nissan SAM @ CES 2017. Left Screen: Incident view Right Screen: “Lane Painter” with live car data https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553746027731-VGNOMRHOXL0QG5PVD3MT/Sketch.jpg Projects An early sketch of incident view https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553743654805-VG65XCX1IAF2U0DWR6TT/Problem.jpg Projects Changing conditions requires adaptive intelligence https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554043784057-GH7OCN7INUC8HIKRR82C/balloon.PNG Projects Ball or Balloon Physics Shifting https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554053112197-OT5HODOY4H29OTJUMV66/pups.png Projects Meow or bark to win. Interactive group game. ML5 + Wekinator + Processing https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553985554838-F6UHK8K6J0XSF2E2QE2G/fireflies.png Projects Fireflies Mood https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553985536568-XCEZ5K3C1U9PNAD1SGQS/moire.png Projects Moire Maker (Change size with number keys then click) https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553985461624-T9U37QQQYWJM200VLEAE/orbit.png Projects Orbital Experimenting with physics https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553988407855-KFRPBDXQVY90N7BOIQZL/VR-01.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554045874157-BMBS73D4KTUHNV5JUSPC/expedition.jpg Projects Expedition 1906 - Artic expedition vibe game built in Unity https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/db6906ac-ea01-4260-b2fd-4476064b5705/positive.png Projects - Stay Positive To infuse positivity into my routine, I've set up ChatGPT to deliver uplifting messages at random intervals, brightening up my day. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553987504541-9FL6ZF63933T3206XII9/bot.PNG Projects Twitter Bot - Extending data from inspirational quote sites to make new inspiration quotes using Markov. ️ https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553985346752-QP4SE2PWBKADIK5ZP2K7/rainbow.png Projects Lazer spectrum https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/9880c23b-3a13-43e8-a742-a1c6c3e804be/weather.png Projects - Weather Data Incorporating location data, ChatGPT assists in daily planning by providing weather updates, allowing me to adapt my activities accordingly. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/f19d5910-e29a-4e02-8ec6-4474496da546/calendar.png Projects - Personal Assistant ChatGPT serves as a personal assistant, proactively scanning my calendar and briefing me on upcoming events, with actionable insights to help me prepare and plan. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1553985494375-GW94XPE6BBP9Q18EEZHB/astro.png Projects Lost in Space Mood https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554090589833-NG94LV9SQJJHS1J52BZE/code_badge_Isolated.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554084971322-3AX0JY0S6K60VYBSJI05/badge_Isolated.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012267796-NJR0YIB738BGF2QB7WOL/sq_3.jpg Projects Proto-Persona - We started with a rough idea of our target persona https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554067843110-U7J5475P2X939QBQIUXP/flow_8.jpg Projects An example of iterative design. Here we work with providers to provide EV support in app. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012280021-3D5V3RX628QV4RT6QHZO/sq_4.jpg Projects Validated Persona - We gain clarity through research — meet Michael. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012472325-6K8HILUGVETQQ8KH75XD/party_1.jpg Projects Launch Party - We drove an AMG S650 into building for our launch party. One guest plays with the massage system. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554265560852-3DL14LOLUIRH7ZK4XPAQ/meeting_2.jpg Projects Good Old 2x2: What prioritizing 100 features looks like :) https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554067546765-M87SL48S4AHD9Q74JH74/testing_1.jpg Projects Evaluating Design via Clickable Prototypes - An early test pointed to difficulty with remote functions https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554067405765-S51IF7C7UWUDQDBKRRAS/flow_11.jpg Projects Design Scope - Our work focused on the pre and post driving experience plus the handoff to the in car experience. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012592698-XM8WCF97QSRV2KT1E078/Prototype_1.jpg Projects Validated Mobile Wireframe https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012457160-9OH4PB23T57YGG6F9DOM/party_2.jpg Projects Our Build Team - Just a portion of the 35 member development team. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554067452153-EIV23LJUTXMTDS57D0XY/dashboard.jpg Projects Design Evolution - An example of product clarity from early provocation build to final implementation https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012667788-PSU5KOUA79ZM1NV0VGST/Journey_1.jpg Projects Understanding the User Journey - Excerpt from Early Journey Map. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012173588-DAUECUUIZOFX3X1KY52U/watch_1.jpg Projects Our Apple Watch Experience The app focuses on the essentials. We use smart notifications to enable more complex interactions like last-mile navigation. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554268422228-PS134XZBHI5CSICIR31K/research_3.jpg Projects Design Success - Universally improved remote function test scores https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012359625-9EVVGW3H1IY8U78VGYDR/research_2.jpg Projects Pulling Meaning From Data - Some early research insights before pre-synthesis. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012742721-P7ROP5J80UXPRMJI5A98/flow_4.jpg Projects Reacting to feedback - One example of improved UI based on user insights https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012625417-DRJFY94C2KR510S1DF8S/flow_7.jpg Projects Early Apple Watch Prototype https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554267324955-5M0F8YWWR1LEKWEJXIF0/mercedes_1.jpg Projects The Dashboard - Your main view, everything you need at a glance. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554012423253-53GMDZ4YFE0AMZPXNPSU/persona_1.jpg Projects Early Personas Relevant Nissan stakeholders helped point us toward who might be their target audience. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170264535-33FF9H9P92LVJ28WGDVW/premeeting_1.jpg Projects Design Improvements Focused on helping lower barriers of entry https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554175941235-KYZFHQDVN2P6902LKQ81/fuzebox.png Projects 2006 Groundbreaking Tech https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170288719-9WB7VBKYW9TUA8RF5EB6/inmeeting_1.jpg Projects Design Improvements In meeting UI discoverability https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554177366179-3ME5MJLLQ2D5V46Z29MY/desktop.png Projects Windows Experience https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554174981932-7JT4O6CYOFS33RBUG736/fuze_2.jpg Projects Design Improvements The previous join meeting experience was confusing and fraught with issues. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554175151264-J3EM8TXV2YT4PDDYMLE8/content.jpg Projects Design Improvements Rich collaboration tools https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554171659252-O0IPQB2WOY2MEAWNN9HR/testing.jpg Projects Remote user testing via Usertesting.com https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554175966902-LA9RCJHZCMS8FTYA8DXK/Fuze_logo-702x336.jpg Projects 2013 Innovative Experience https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554175326057-8BJ441AP8BYUKTYQU4CK/app_1.jpg Projects Simplifying Complexity - Simplified yet powerful content sharing features https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554174039752-JONM9MND5TZSJ5UMI5W9/fuze_6.jpg Projects Operator Demo at CES https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554171056742-9GWOTYAB8UDRFIKU10LR/Storyboard_2.jpg Projects Storyboarding to help understand potential context of use https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554177499376-SFSJX3CZN78Y13WRC108/fuze1.jpeg Projects iPad Experience https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554173113358-5JQ8JMTQKDSO7QSPRUC6/process_3.jpg Projects Delivering Design - Communicating implementation to our large distributed dev team via annotated mocks, design wiki and asset repository https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170372378-4WMZR4BHSYXLXMMPZAIO/conversation_1.jpg Projects New Space Creation https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554090141764-A6L2JNTMC0KEX1RHU33N/fuze_badge_Isolated.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554171743792-G0O6RO1S78JZ97VLO8SA/sketch_1.jpg Projects Sketching to uncover details. Wireframing in Axure + Illustrator https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170001196-PPSWKS91EFA4HI1G4ODC/testing_1.jpg Projects On the Frontlines - Bug bashing with the Customer Success Team https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554173064199-LMVDUCY2I7BQXM1WYST1/states_1.jpg Projects App States An example of all states of a conversations panel https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170507049-S9DJNHIIA6OJ03TONQIC/conversation_2.jpg Projects Active Space https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554174241432-H79EV5AJPNAVTGRB07UM/sketch_2.jpg Projects Cross Platform Considerations - How can we not only improve the experience but create consistency across modalities. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554168796547-SCFWNHE63GV51CO2ANIT/main.jpg Projects Think Basecamp meets Slack meets Zoom. Enterprise Global Voice, Video, Messaging, and Collaboration. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554177450364-18134PSD03DFFXBD8Q7W/FuzeDesktopHome.jpg Projects MacOS Experience https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554177477133-ME7NYK1UNG9VDGWTPAQF/Fuze_Galaxy_Tab.jpg Projects Android Experience https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554170990692-KGHU3GSKA1M6LWMS00LJ/whiteboard_1.jpg Projects Whiteboarding with internal experts https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554183122014-SGFLJXL5NYJXES128NQL/sq_10.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554215087530-BIZIIXOHWEXRP17L4K2H/CareerExplorer%2BHome%25402x.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554182963231-VCV9F4E3AUCV6AKPA5U8/sq_7.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554182950252-WIABSIYW1Q49S4R5HYIE/sq_3.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554179315415-644ZS47Z9DQ5SN0GOSWF/IMG_20190207_175508.jpg Projects The Design Team with South Bend Mayor and 2020 presidential hopeful Pete Buttigieg https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554214582956-3XUS3ZKBXKW8QF3GKMUW/WorkBit1-Sprint1.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554183252332-84CAAZY0QYII7ORLA9Y5/Sq_1.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554183208511-OGUE0D18PACBM7CV146W/sq_9.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554183111508-GM50PGV3Y19HT1JCVH4R/sq_6.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554182989100-2HEZCI8G32URI04257QZ/sq_8.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554183178501-KYFHL4AKZ9TWEIXH4U4A/sq_4.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554179807125-5PBI311MDGPMBGS500XL/drucker_mini.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554182897566-YO51V44KJHH2LZOWTJ6B/Screen.jpg Projects We focus on outcomes and create digital and place-based experiences to unlock them. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1554215249976-CCKNUCG4TI47O7I4ZU15/Profile%25402x.jpg Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1629052983794-2IGE6C0NC876G4Z9BQB8/portfolio_zapier.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634604125386-DC8OT1NZSYKJRPNSW86G/zapier_topzaps.png Projects Top Zaps Beta - In response to customer requests and user research, we prototyped this solution. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634603332402-MLYYKYKU5HMQJKGTXKI9/zapier_introplan_email.png Projects Automated Messaging: We email users about the extremely low promo price at a time where they are at the lowest likelihood to buy at the full price. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634597165760-WA4CO4NN77MSX946BPTH/Screen+Shot+2021-10-18+at+3.44.34+PM.png Projects Smart Upgrade Messaging Shows users what paid features they’ve used and which plan they’ll need to upgrade to activate their Zap. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634595242602-6AFBJTF2SUC06H0PCJXL/zapier_nudge_2.JPG Projects Creating Awareness - Making users aware of premium features along the way while not locking them out of sandboxing a workflow. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634602759046-7YWX2ZTETA7AFQZ1X7I2/zapier_intropricing_pricing.png Projects Introductory Pricing Activated - On Zapier’s plan page, users are greeted with their deal, terms, and the countdown until the standard pricing. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1634604085627-XDQCHK4JCE6NHMQRB2XP/zapier_taskhistory.png Projects Promoting the Top Zap Feature - In Zapier’s Task History we introduced the idea of seeing a Zap’s performance https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/76e0ee1c-3abc-4551-86ba-0e0231ef3f75/Screen+Shot+2024-02-08+at+8.54.35+AM.png Projects - Make it stand out Automated Translations - Here in an Update from Tokyo, Japan https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/e7ba9339-ef29-4221-b0fd-2e8e4dd4c066/Editor.png Projects - Make it stand out The Partner Interface - Where restaurant owners can add their menus for diners to see https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/efe9bfc8-7270-4e62-9ec2-f4f812f2d6ed/Editor+List.jpg Projects - Make it stand out Add a New Menu - The entry point for the new menu editor. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/9dd28a77-1acb-4eab-bc59-33bc3bd552e4/Menu.jpg Projects - Make it stand out Traveler Menu - Travelers can get menu guidance and have functionality such as search, share, and save. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/323ebb09-0a8f-451e-bf84-c4c34f84e245/output-onlinepngtools.png Projects https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/0610691f-22e1-4cf7-a9e4-80409a2c4534/Screen+Shot+2024-08-05+at+9.39.01+AM.png Projects - Make it stand out Updates Editor - Allows for full customization and a helpful preview of how your Update will look for diners. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/1da87ff1-99e3-4db5-82ce-dee918473404/Update.jpg Projects - Make it stand out Updates in Action - A dynamic new way for restaurant owners to convey timely information to diners. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/4894de1a-88fc-41d3-95c0-9fc862787509/Menu+Viewer.gif Projects - Make it stand out After Menu Understanding AI parsing - total time under 3 mins compared to over an hour of manual entry previously. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/69ddec5f-825c-45be-a04f-d995e67ba083/Revised+Media+Gallery.png Projects - Make it stand out After - Entry points into albums. Larger more, enticing cover image, clear call to actions. https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/916442af-eebd-4ef6-bdaa-d4ad20286803/albums+-+before.png Projects - Make it stand out Before - A long stream of uncategorized images https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/c499c8ee-db3e-4944-8ea1-91812d8fe9ac/bot.png Projects - Make it stand out Twitter Bot - Extending data from inspirational quote sites to make new inspiration quotes using Markov. ️ https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/307333f1-7150-494b-af2c-bd577a3c136a/Old+Media+Gallery.png Projects - Make it stand out Before - Limited presentation of smaller gallery images https://images.squarespace-cdn.com/content/v1/5c777402d86cc9574a946307/179152c0-0ad9-453b-b126-1701e0134894/pups.png Projects - Make it stand out Meow or bark to win. Interactive group game. 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